One ongoing challenge for the Salt Lake City region in particular is geography. Their “special sauce”? A combination of sound fiscal decision-making, agency collaboration, and a dedication among residents to get things done for the good of the community. Via’s technology matches multiple riders headed in the same direction into a single vehicle and stops will be made according to the destinations of the riders.Salt Lake City’s light rail, bus and commuter rail systems have been expanded with funding from a 2007 voter-approved sales tax, which won by a two-thirds majority. UTA On Demand uses a platform designed and managed by Via. If you’re catching a ride from a station, please find this sign for quick pick-ups and drop offs. UTA TRAX and FrontRunner stations have designated pick-up/drop off locations. Requesting Rides from UTA TRAX and FrontRunner Stations For more detailed ways to pay, visit the app help center. You can also pay using valid UTA paper or mobile tickets or passes by selecting: ‘UTA Paper Ticket or Transfer’ in the app under Payment Methods* and show your paper or mobile ticket when you board. This is a trial feature and may be removed without notice. This means the fare for a one-way ticket/ride is only $2.50. groups going to the same destination), you can book using your method of payment and include up to 4 additional riders at no extra cost. These cards can be added in your app or added to your account over the phone, just call 38.įor those booking rides for multiple riders (ie. You can pay for your ride in the UTA On Demand app using a credit or debit card, FAREPAY card, or passes like the Eco Pass or Student Pass linked to your account. Or send a message to rider support at to Pay You may also use this number for questions about the UTA On Demand app or any other questions regarding the service. If you don’t have a mobile phone, you can get help booking a ride by calling 38. To watch a video on how the service works, click here.įor more information about how to book a ride over the phone, watch this How to Book a Ride on UTA On Demand video. Once turned on, all trips will be booked with an accessible vehicle. Riders who use mobility devices can request a ride from an accessible van by selecting wheelchair accessibility in their profile. Request a ride – we’ll pick you up nearby in minutes! Set up your account using a debit or credit card, UTA pass or a FAREPAY card. The regular adult one-way fare is only $2.50, so grab your friends and take a ride! Check out all of the zones in this interactive map.ĭownload the app from your favorite app store or call 38 to help set up your account or to get help booking a ride. UTA On Demand is in four zones located in Southern Salt Lake County, Salt Lake City Westside, Tooele County and South Davis County. If you have questions or need additional help booking a ride contact customer service. Wait times can range between 15 - 30 mins when there is high demand for rides. Please plan ahead to give yourself enough time to get to your destination. Since this is a shared ride service you may board with others in the vehicle or stop along the way to pick up other passengers. This is a corner-to-corner service, so you will be picked up and dropped off close to your destination. After booking a ride, the app will display the pick-up location where the vehicle will meet you. Trips must start and end within the designated service area. The app-based technology matches multiple riders headed in a similar direction into a single vehicle, allowing for quick and efficient shared trips. UTA On Demand is an innovative form of transportation that connects riders with other transit services like TRAX, FrontRunner, or Bus as well as to other destinations in the community.
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